Generacion 48 - 694 Words

Grammar Homework maria alejandra melo TO THE VIRGINS, TO MAKE MUCH OF TIME and TO HIS COY MISTRESS PAGE 271 Exercise 1-7 1. In â€Å"To the Virgins, to Make Much of Time† and â€Å"To His Coy Mistress,† what do Herrick and Marvell say about time and its effects on youth and beauty? Herrick’s poem is a warning to young, beautiful, unmarried women to make the most of their time and marry young. He does not address it to any particular woman, other than young virgins. He uses to metaphor to compare the womens youthful beauty to flowers that will begin to die as they age. Meanwhile, Marvells poem is a bit more personal. Its actually a seduction poem and the narrator is speaking directly to his coy (shy) mistress. He is basically†¦show more content†¦* The use of the word â€Å"all† in line 41 is, almost by definition, an example of hyperbole. * The use of the verb â€Å"tear† in line 43 also sounds hyperbolic. 5. The image of the sun appears in both â€Å"To the Virgins† (line 5) and â€Å"To His Coy Mistress† (line 45). How does each poet use the reference to the sun? How would you paraphrase the last two lines of Marvell’s â€Å"To His Coy Mistress†? In both poems there is a sense of urgency. Certainly, the theme of carpe diem is in Herricks verse as he utilizes the sun and its measure of a day as a metaphor for the swift passage of time. Even though Herrick and Marvell take different approaches toward the sun as a timekeeper, both their poems stress the need to enjoy love while there is yet time. 6. In two or three sentences, explain how the difficult existence described in â€Å"Give Us This Day Our Daily Bread† (see the Connection on page 269) corresponds to your previous notion of life in the late 1500s. In light of this information, what is surprising—or, perhaps, not surprising—about the visions of life presented in the pastoral poems you have just read? Give us this day our daily bread is from the Bible. It is from Matthew 6:11. The prayer is asking God to provide people with the simple things they need for day to day living. Life in the late 1500s was very hard and people wanted for food. 7. Herrick, in â€Å"To the Virgins,† and Marvell,Show MoreRelatedCost Management7927 Words   |  32 Pagesoperativo Resultado neto antes impuestos Inventario Activos totales Pasivo largo plazo Capital acumulado (patrimonio neto) 69 22 4 26 43 18 16 34 9 5 10 39 21 9 1999 81 18 6 24 57 27 20 47 10 6 19 43 23 12 2000 95 18 7 25 70 27 20 47 10 6 23 48 19 19 2001 112 15 8 23 89 50 27 77 12 7 29 50 17 24 Cuadro 2.- Informacià ³n comparativa ( como porcentaje del total del sector industrial) aà ±os 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 ventas 4,7 4,8 4,9 5,0 6,0 6,4 7,0 7,2 8,6 9Read MoreBayer Ag Children ´S Aspirin Swot Analysis19361 Words   |  78 Pages Anà ¡lisis de la industria 44 4.2.1. Oportunidades 46 4.2.2. Amenazas 47 4.2.3. Tendencias y retos de la industria farmacà ©utica 47 4.3. Anà ¡lisis competitivo 48 4.3.1. Modelo de 5 fuerzas laboratorios de patente 48 4.3.1.1. Rivalidad entre empresas competidoras 49 4.3.1.2. Entrada potencial de nuevos competidores 49 4.3.1.3. Desarrollo potencial de productos sustitutos 49 4.3.1.4. Poder de negociacià ³n de los proveedoresRead MoreCase Study for Management Accounting36918 Words   |  148 Pagesconsulting services Power line voice and data communication For more details about each line of business, see ENDESA’s English-language web site at http://www.endesa.es/english/. Figure 2 Lines of Business and Organization Structure of ENDESA ENDESA GENERACIÓN manages the generating and mining assets of ENDESA in Spain. It aims to compete with better quantity, quality, and prices in the electricity generation market. A major part of the value creation comes from the easy access to raw materials; fromRead MoreCase Study for Management Accounting36912 Words   |  148 Pagesservices Power line voice and data communication For more details about each line of business, see ENDESA’s English-language web site at http://www.endesa.es/english/. Figure 2 Lines of Business and Organization Structure of ENDESA ENDESA GENERACIÓN manages the generating and mining assets of ENDESA in Spain. It aims to compete with better quantity, quality, and prices in the electricity generation market. A major part of the value creation comes from the easy access to raw materials; from

The Human Lifespan Is Full Of Growth And Development

Morgan Howard PSY 2023- Developmental Psychology Professor Hanselman-Scott 26 April 2015 The human lifespan is full of growth and development. Lifespan development is categorized into five major stages, which are the prenatal period, infancy, childhood, adolescence, and adulthood. While physical changes are obvious, we also develop in less obvious ways, such as cognitively and socially. Development begins during the prenatal period. This developmental stage begins as soon as the sperm meets the egg and fertilization occurs. During this period, the mother’s diet, age, and drug use can have a major effect on the fetus. Cognitive functions can be affected by the drug and alcohol use of the mother. An example of this is seen in a child with a fetal alcohol spectrum disorder. A child with FASD may have a poor memory, difficulty paying attention, and/or language delays (â€Å"Alcohol Use in Pregnancy†). The mother’s use of drugs and alcohol can also lead to difficulty dealing with multiple stimuli and forming attachments. Intelligence and certain personali ty traits may be partially determined during this time. The prenatal period ends with the birth of the infant. During infancy, infants experience many cognitive changes. Infants begin to express curiosity and explore their surroundings. They may do this by reaching and grasping for objects that interest them, or by wiggling and crawling towards an interesting object. Jean Piaget studied cognitive development from infancy throughShow MoreRelatedLifespan Development1516 Words   |  7 PagesLifespan Development and Personality Luis Cervantes PSY/103 January 11, 2016 Susanne Nishino Lifespan Development and Personality Developmental psychology is the study of how human beings age and transform throughout the eight major stages of life. This paper will focus on the physical, cognitive, social, moral, and personality development of individuals found in stage two, (early childhood 1-6 year olds). Through exploring, and examining the countless influences that affect their growthRead MoreLifespan Development : Cognitive, And Personal And Social Development1717 Words   |  7 PagesLifespan Psychology Introduction Lifespan Development is the field of study that examines patterns, modes of growth, change, and stability in behavior that occur throughout the entire lifespan of an individual. There are so many things to keep in mind about Lifespan Psychology; 1. Lifespan Psychology is a scientific, developmental approach that focuses on human development. 2. Scientists who study the lifespan know that neither heredity nor environment alone can account for the full range of humanRead MoreCurrent Perspectives Of Psychology And Human Development Essay1634 Words   |  7 PagesIndividual Development Narrative discusses various factors relating to theories of lifespan development from birth through to my adolescent stage. This includes looking at the understanding and major theoretical perspectives of psychology and human development, its process and the influences of domains on human development across the lifespan and how they interrelate. The domains of development including Physical, Cognitive, Emotional and Socio-cultural /or moral. Also some of the human lifespan stagesRead MoreThe Theory Of Human Development1060 Words   |  5 PagesTheories of human development deliver a framework to deliberate human growth, development, and learning. Understanding the theories can deliver useful contents into individuals and society a set of pri nciples and concepts that describe life span development. Development perspectives are the psychoanalytic theory, behavior theory, humanistic approach and cognitive theory. Each theory focuses on different aspects of human development. The psychoanalytic is â€Å"the approach stating that behavior is motivatedRead MoreWestern Civ Continuous or Discontinuous1411 Words   |  6 PagesIs Human Development Continuous or Discontinuous? Human Development is lifelong, continuous and discontinuous and goes in so many different directions throughout a lifespan. It is plastic, multidisciplinary and is embedded in a changing socio-historical context. I truly believe I live in a continuous development pattern, as I believe the rest of us hope our children to follow in our footsteps of continuity. Sigmund Freud addresses continuous versus discontinuous in the understanding of mentalRead MoreThe Insulin Like Growth Factor 1 Receptor1834 Words   |  8 PagesIntroduction The insulin-like growth factor 1 receptor (IGF1R) is a transmembrane receptor composed of two alpha and two beta subunits that are activated by the hormone known as insulin-like growth factor 1 (IGF1) (6). By binding to IGF1, IGF1R mediates the effects of IGF1 in growth and development throughout the body and it is essential for normal fetal development and growth. (6,5). The insulin-like growth factor 1 receptor (IGF1R) is impacted with insulin (5). Therefore it can provide good environmentRead MoreTheories Of Human Development1401 Words   |  6 PagesHuman development is an active process resulting from interactions between an individual and their environment. The processes involved in an individual’s development and overall life outcomes are complex, everchanging, and unique. Given the complexity of human development, the central tenets of my professional conceptual foundation of development include biological factors inherent in the individual, psychological influences, and social interactions. Thus, my professional perspective can best beRead MoreThe Scope Of Population Ecology1637 Words   |  7 Pagesguppies per liter of water in a stream. 3. Explain how ecologists measure species density. †¢ Ecologists have baselines of approximate population densities for many organisms. For example, a baseline would be the estimate of 4 deer per square kilometer. A full count is another way ecologists measure species density, by making counts of large organisms in small areas and then estimating a total density. For animals that migrate throughout the year ecologists use a capture-recapture method, by which theyRead MoreHuman Development,Family and Society Essay1650 Words   |  7 PagesHUMAN DEVELOPMENT, FAMILY AND SOCIETY Author: S.Aswathi – I MBA SSM School of Management, Komarapalayam. Co-Author: A.Pravinth – I MBA SSM School of Management, Komarapalayam. ABSTRACT This paper gives an overview of Human development, family and society from three angles via., biology, psychology and humanity. In biological terms, this entails growth from a one-celled zygote to an adult human being. Whereas in terms of psychology, it refers to the gradual accumulation of knowledge and is theRead MoreObservation of Child Growth Essay1435 Words   |  6 PagesIntroduction red - Development blue – Conclusion orange Individualism– Giving priority to one’s own goals over group          goals and defining one’s identity in terms of personal attributes          rather than group identification.       For the first time in my life I am being an individualist. I am giving greater priority to my own personal goals. I honestly don’t know what I was thinking changing careers at the age of 42 but I am determined to get my nursing degree. For the next 2 years it will be

Cra and Financial Crisis Free Essays

string(39) " that supply was artificially lowered\." Table of Content Introduction2 Real-life examples2 Empirical cycle2 Other concepts of Babbie, Gravetter and Forzano applied2 Conclusion2 References2 Introduction The burst of the United States housing market bubble initiated the worldwide financial crisis. Amongst all housing regulations, the community reinvestment act (CRA) may be the most significant. The act passed in 1977 to improve low-income households’ housing opportunities. We will write a custom essay sample on Cra and Financial Crisis or any similar topic only for you Order Now As such, the act raised the incentives for banks to provide mortgages to low-income households (FFIEC, n. d. ). Over time, several political administrations, like the George H. W. Bush-, Clinton- and George W. Bush-administration, changed the original act, adapting to new challenges in the housing market (Braunstein, 2008). However, as time passed, the act became less important for banks, as the products, mortgages, became more profitable. As a result, more and more financial institutions started offering mortgages to low-income classes. These so called subprime mortgages are often associated with high risks (Aalbers, 2009). This point of view can be concluded with the hypothesis that the CRA will be seen as a cause of the financial crisis. Firstly, the different opinions and their respective arguments with regard to the hypothesis are illustrated. Secondly, an explanation is given on how these examples fit in the empirical cycle. Thirdly, three other concepts of Babbie, Gravetter and Forzano are applied to the examples. Finally, a conclusion is drawn with respect to the examples. Real-life examples As a result of the CRA, banks were rated, based on the number of loans given out to low-income households. A bad rating could have had severe consequences for a bank. The fact that the FED did not allow a Hartford, Connecticut bank to acquire a New Hampshire bank on CRA grounds demonstrates this. In order to keep their CRA ratings high, banks had to provide low-income classes with loans. In essence it can be said that the CRA ratings raised the banks’ incentives to provide low-income households with loans (Carney, 2009a). It can clearly be seen that the enforcement of the CRA over time led to a relaxation of lending standards and consequentially to more risk-taking in the banking sector in the form of mortgages. These high-risk mortgages are now seen as part of the problem. Thus, Carney (2009b) concludes, the CRA is part of the cause of the financial crisis. Carney agrees with the hypothesis. Defendants of the CRA simply claim that an act passed in 1977 cannot lead to the creation of a housing bubble in the early 21st century. Nevertheless, the CRA was not a static piece of legislation. The act evolved over the years, as it was mentioned earlier in the introduction. To be more specific, it was more and more enforced over the years. As a conclusion it can be said that the enforcement of the CRA might have been crucial in creating the housing bubble. Therefore the act could have created a housing bubble in the early 21st century (Carney, 2009a). However, Aalbers (2009) also argues in favor of the CRA and tries to falsify the hypothesis. He states that the majority of subprime loans in 2006 were provided by non-bank lenders. These non-bank lenders, however, were not subject to CRA regulations and thus were not obliged to provide affordable loans to low-income classes. The only logical conclusion that can be drawn from this information is that these loans to low-income classes were an attractive investment. Thus, Aalbers says, the CRA was not the cause of the high-risk mortgages providence to low-income households by banks. By clearly, Aalbers would reject the hypothesis that the CRA was a cause of the financial bubble. Nonetheless, his argumentation has to be questioned. In 1977 most of the loans and mortgages were provided by banks as well as savings and loan associations. The extra mortgages that were provided as a result of the CRA probably increased the demand for houses, which in turn resulted in an inflation of housing prices. Several years later, due to rising housing prices, subprime mortgages became a more attractive investment for financial institutions. Consequently, the majority of loans issued since the inception of the CRA came from nonbanks that deemed mortgages a good investment. In other words, the CRA created major lending opportunities for financial institutions (Kroszner, 2009). Since the CRA initiated the inflation of housing prices to some extent, it can be argued that the CRA can be hold partly responsible for the creation of the housing bubble. This theory should verify the hypothesis. This argumentation has to be investigated further. As Foote et al. ’s (2008) research concludes, housing price data in Massachusetts reveals that around 70% of all homes lost to foreclosure were actually purchased with prime mortgages. From that information Aalbers (2009) derives that most loans were not used for directly financing new homes, but rather refinancing existing loans. Hence, Aalbers insinuates that the extra mortgage lending as a result of the CRA did not cause a rise in housing prices. That information implies that the CRA was not a cause of the creation or inflation of the United States housing bubble. Clearly, this would reject the hypothesis. Nonetheless, Aalbers’ argumentation contains two pitfalls. First, his argumentation solely rests on inductive reasoning. Massachusetts is just one small part of the United States of America. Without any supportive data to back up the thesis that the Massachusetts housing market is representative of the whole nation’s housing market, it has to be concluded that Aalbers overgeneralizes the statistical data provided by Foote et al. As Babbie (2005) mentions, overgeneralization can lead to misdirection or rendering of inquiry. Due to this fact Aalbers’ argumentation is questionable. Second, even if the study of Foote et al. 2008) were representative, Aalbers failed to acknowledge the other side of the medal: The supply side, as it is not in favor of his opinion. If the CRA-related loans were used to refinance homes only, it would strongly affect the supply side of the housing market in the way that supply was artificially lowered. You read "Cra and Financial Crisis" in category "Papers" Homes were occupied that otherwise would not have been, driving up the prices of real estate. Aalbers falls victim to the fallacy of selective observation. He only looks at the effects of the CRA on the demand-side. Looking at the supply-side would not support his theory and point of view on the topic. That makes this observation a selective one. Empirical cycle This debate fits in the empirical cycle in the way that it started with an observation: The burst of the housing bubble. Consequentially different hypotheses and theories where formulated and tested by reasoning and correlation. As markets nowadays are very complex phenomena, it is difficult to establish a causal relationship between several factors of this system. In spite of that it is possible to use logical reasoning and correlation between these factors to hint at the correctness of a thesis. For example, it can be investigated how many subprime loans were CRA-related. A different question that can be posed is how these CRA-related subprime loans performed against other loans (Kroszner, 2009). The answers to these questions could give an idea of the causal relation between the CRA and the financial crisis. After testing the hypothesis, a new hypothesis and theory might be formulated until a conclusive theory is found. Nevertheless, Kroszner himself admitted the existence of a lack of data to get conclusive answers to the previously mentioned questions. For the empirical cycle, this lack of data means it is very hard to reject or not reject theses, obstructing the formulation of new theses and theories. Other concepts of Babbie, Gravetter and Forzano applied The empirical cycle is not the only concept of Babbie (2005), Gravetter and Forzano (2009) which can be applied to the examples. Another concept that can be applied apart from the empirical cycle is the concept of authority. Carney (2009a), who was mentioned earlier in this paper, started out as a strong defendant of the CRA. He did change his mind though, relying on, among others, the FED Governor Meyer. Since Carney used a quotation of Meyer, it can be concluded that Meyer is a person with authority and strong references in the field of economics. Babbie, Gravetter and Forzano define authority as a person with strong references in certain fields. Authority is used as a source for knowledge and can be referred to. Gravetter and Forzano (2009, p. 11) define rationalism as the search for â€Å"answers by the use of logical reasoning†. This is exactly what Carney (2009b) does to come to the conclusion that the CRA was a cause of the financial crisis. He reasons that the CRA raised the banks’ incentives to provide low-income households with mortgages. These financial products are now seen as a cause of the housing bubble, which caused the financial crisis. Therefore, Carney concludes, the CRA is a cause of the financial crisis. Theory is described by Babbie (2005, p. 12) â€Å"as a systematic explanation for the observations that relates to a particular aspect of life†. This implies that the argumentations used by Carney (2009a, b), Aalbers (2009) and Kroszner (2009) are parts of different theories as they explain how the CRA caused or did not cause a housing bubble. Conclusion As shown in this paper, there is a huge debate about whether the CRA was a cause of the financial crisis. As Carney (2009b) pointed out, the CRA raised the banks’ incentives to issue risky loans. Critics, however, state that an act passed in 1977 cannot create a housing bubble in the early 21st century. Nevertheless, the act was enforced several times, which implies that an enforcement of the CRA might have a causal relation with the financial crisis. Aalbers (2009) argues also in favor of the CRA: he points out that most subprime mortgages were provided by non-CRA-related institutions. Despite that fact, Kroszner (2009) says there is no reason to believe CRA is not to be blamed. He mentions that the inception of the act increased the demand for mortgages and consequentially, houses. According to Kroszner, this was the start of the housing bubbles. Aalbers on his turn argues that the vast majority of houses bought in Massachusetts was financed with prime mortgages. He concludes that this provides evidence in order for the CRA not be labeled a cause of the crisis. Nonetheless, Aalbers argumentation contains two fallacies. First, he uses inductive reasoning which results in overgeneralization without supportive data. Second, he uses selective observation by ignoring the supply-side of the market. This whole debate fits in the empirical cycle in a way that it started with an observation which was followed by many theses. After the formulation of these theses they were tested by logical reasoning and correlation. As a final step, new theses theories will be formulated. However, this step is obstructed heavily by a lack of data. Other concepts of Babbie (2005), Gravetter and Forzano (2009) can also be applied to the examples. Meyer has authority in Carney’s argumentation, logical reasoning is used by Carney to come to the conclusion that the CRA was a cause of the crisis and the argumentations used by Carney, Aalbers and Kroszner are all parts of theories, described by Babbie, Gravetter and Forzano. References Aalbers, M. (2009). Why the Community Reinvestment Act cannot be blamed for the subprime crisis. City amp; Community, 8 (3): 346-350. Babbie, E. (2005). The Basics of Social Research (3rd ed. ). Belmont: Thomson Wads worth. Braunstein, S. (2008). The Community Reinvestment Act, 13 February 2008. Retrieved 20 January 2010 from: http://www. federalreserve. gov/newsevents/testimony/braunstein20080213a. htm Carney, J. (2009a). Here’s how the Community Reinvestment Act led to the housing bubble’s lax lending, June 27, 2009. Retrieved 15 January, 2010 from ttp://www. businessinsider. com/the-cra-debate-a-users-guide-2009-6 Carney, J. (2009b). Sorry, folks, the CRA really did require crap lending standards, June 23, 2009. Retrieved 15 January, 2010 from http://www. businessinsider. com/sorry-folks-the-cra-really-did-require-crap-lending-standards-2009-6 FFIEC, (n. d. ). Community Reinvestment Act. Retrieved 20 January 2010 from: http://www. ffiec. gov/CRA/ Foote, C. , Gerardi, K. , Goette, L. amp; Willen, P. , (2008). Journal of Housing Economics, 17: 291-305. Retrieved 19 January 2010 from: http://www. sciencedirect. om/science? _ob=MImgamp;_imagekey=B6WJR-4TN0KW9-1-Namp;_cdi=6885amp;_user=499911amp;_orig=searchamp;_coverDate=12%2F31%2F2008amp;_sk=999829995amp;view=camp;wchp=dGLbVtb-zSkzkamp;md5=f93e4616adcb03662bac8ef89298dcdcamp;ie=/sdarticle. pdf Gravetter, F. amp; Forzano, L. (2009). Research Methods for the Behavioral Sciences (3rd ed. ). Belmont: Wadsworth Cengage Learning. Kroszner, R. (2009). The Community Reinvestment Act and the recent mortgage crisis. Retrieved 15 January, 2010 from http://www. frbsf. org/publications/community/cra/cra_recent_mortgage_crisis. pdf How to cite Cra and Financial Crisis, Papers

Human Resource Plan free essay sample

Abstract Planning is important in our everyday life. Similarly planning in Human Resource (HR) is significant for an organization wishing to be successful. It is vital for attaining competitive edge in the market. Mostly top management fails to use HR Department more than as administrative support because they don’t realize its importance in managing the most crucial asset of the organization i. e. Human Resource (Rothwell, W. J and Kazanas, H. C. , 2002). In this paper an HR Plan has been formulated for getting a practical view of Human Resource Planning. Super Mart is an American company dealing in chain of departmental stores. Founded in 1972, it is the largest private employer and grocery retailer in United States. It owns 20% of the market share. It is functional across globe in U. K, Mexico, Argentina, China, South America, Puerto Rico, Brazil, Canada, Japan, Germany and South Korea. The company’s main competitor includes American Superstore, Sellers and Canada’s PurchaseKo (Frank, 2006). Super Mart has developed a frugal culture. The company’s aim has been to keep the prices low and also maintain the cutting-edge technology, a frugal corporate culture and a drive to make suppliers sell merchandise at cheaper prices. The employees are expected to keep the expenses at bare minimum. This shows in the meager salary and health facilities provided to the employees. The culture is present at the Headquarter also which is situated in a suburban location of Arkansas rather than New York. Its executives use coaches and don’t drive limousines and share hotel rooms. They come early, go late and work half day on Saturdays. The company’s main aim is delivering to customers at low cost which shows in its work culture as well (Wilbert, n. d. ). For its internal communication Super Mart has recruited 300 HR personnel, whose job is to communicate the business objectives and growth opportunities to the employees. There also has been an integration of human resource practices with all business strategies for ensuring that all the employees are moving in same direction. An Ethics hotline has been developed where all the ethical issues are reported and promptly investigated (Wal-Mart’s new Communication Plan, 2007). The company has also updated its website to include all issues and controversies. The answer to the question as to why an employee will choose Super Mart as its employer lies in its brand value. Super Mart has 270 stores across America and has global presence. Its initiative in health care and employee benefits are gaining praise. Super Mart has realized that it is successful if its employees are happy, especially as it belongs to service sector, which spells good news for the employees. Recruitment and Selection Recruitment is an important aspect for planning manpower. The recruitment process has been divided into four stages i. e. search plan, selection techniques, timetable and recruitment budget (Human resource Planning, 2006) Search Plan: For attracting the potential employees, media tools like advertising, visits at university and job exhibition are planned. This process is carried on for a period of one month. Selection Techniques: First job specification is designed for a particular position, say for front office employee. Educational Qualification: 10+2 or Graduate Age limit: 25- 30 Qualities: Good communication skills, ready to work in shifts, adaptable to situations, customer friendly and persuasive and eye for detail. On the basis of the above specifications, candidates are shot listed and interviewed. The successful candidates are recommended and unsuccessful candidates are thanked and send back. The selection decision is detained with the area manager only. Timetable: The recruitment and selection process is spread over for four months, from January to April. The recruitment budget covering the advertisement, assessment of applications, interviews and reference checks of employees have been estimated around 2lac. The job description and interview questions have been provided in the appendix. Compensation and Benefits For determining compensation for various posts’ salary, survey is carried out. For making correct comparison, not only matching the job title but matching job duties and responsibilities is also essential. Salary is decided by considering labor market characteristics and cost of living (HR Planning, n. . ). Going by the example taken in this paper for fixing salary for front office employees, their job description is reviewed. Also other components apart from basic salary like traveling allowance and extra pay for overtime have been included (see appendix). Performance Management The performance appraisal of employees is an essential process to keep the employees in check as well as monitor the quality of work. It also provides avenues for development based on feedback and lacunae are identified. Here, as the employees in consideration are front office employees, a simple tool for performance management is selected as the Rating Scale Method. As only basic qualities are expected out of the employees and no technical or high expertises are required, a simple technique like Rating Scale is preferable. In rating scale, the appraiser is asked to rate individual employee on the basis of qualities identified like communication skills, customer feedback, product knowledge, attitude etc. (Sturo, J. , 2006). Employees are ranked on the basis of points assigned to them. Training Program Training is an integral part of HR activity. It is provided not only to new employees but also to the existing employees due to the technological changes or change in ways of marketing or introduction of any new methodology at work. The front office workers are provided training in communication and product knowledge. Certain level of computer education is also given for handling the billing job. The training period lasts for two weeks which includes lectures and simulation program. At the end of the training program, new employees are kept on a probation period of one month where their performance is monitored. Employees showing lack of any learning or scope of improvement are discharged. Retention Program A lot of revenue and time is devoted towards recruiting and selecting people for any position. The story doesn’t end here. The new employee is trained and becomes productive only after a month or so. This adds further to the expenses. Thus, loosing an employee in a short duration after putting so much of money into his/her development becomes uneconomical. This spells more damage for service sector companies because being intangible form of product customers symbolize their experience as equivalent to the standard of service offered. And front office staff is the key to this satisfaction in a big way. Thus, in order to retain the employees, various retention techniques should be adopted, for example incentives for being rated at the top of performance appraisal for consecutive three times, awards for most punctual and well dressed employees, having a star system where employees are given a star badge if he/she has received five positive customer feedback in a month etc. Super Mart is an American Company with global presence. But throughout the years, it is having an approach of ignoring the human resource development by following a frugal system. But with the changing time, it has realized that the best way to succeed is to have happy employees. Keeping this in mind, it has come up with an HR plan which covers areas of recruitment, compensation and benefits, training, performance benefits and retention programs. Hope it will bring smiles for the employees as well as the company in the future. Appendix Job Description: Working hour is 24/7 divided in shifts of 6 hours on a rotational basis. Employees should have good communication skills and identifying products Employees will be expected to deal with customers with patience Assisting customer with making right purchase choice and managing customer flow. Politeness and earnestness to help are other desirable qualities. Interview Questions: Tell me something about yourself? Have you ever lost your cool? When and why? Describe any random product’s features. Compensation Description Basic salary: 9000 Conveyance: 500 For overtime: 500 Total salary: 10,000 Rating Scale for Front Office Employee